Alannia Resorts

Terms and Conditions

Upon making a booking, the customer undertakes to read these booking terms and conditions; payment of the booking fee and the total price of the contracted stay constitutes acceptance of Alannia Resorts’ general terms and conditions.

COTTAGES

GENERAL TERMS AND CONDITIONS

Applicable to: Alannia Costa Blanca, Alannia Guardamar, Alannia Costa Dorada, Alannia Els Prats, Alannia Neptuno and Alannia El Pinar.

• Check-in/check-out times.
  • At Alannia Guardamar and Alannia Costa Blanca, accommodation will be available to the guest from 5.00 pm on the agreed arrival date.
  • At Alannia Els Prats and Alannia Costa Dorada, the accommodation will be available to the guest from 4.00 pm on the agreed arrival date.
  • At Alannia El Pinar and Alannia Neptuno, accommodation will be available to guests from 4.00 pm on the agreed arrival date.
• At the Alannia Costa Blanca and Alannia Guardamar resorts, guests must check out by 12.00, and at the Alannia Els Prats and Alannia Costa Dorada resorts, by 11.00. At Alannia Neptuno, check-out is at 10.00 am and at Alannia El Pinar at 11.00 am. The accommodation must be left in good condition (for example, rubbish removed and crockery washed, and furniture returned to its original position at the time of check-in).
• Pets are not permitted in any accommodation except where expressly stated by each establishment. Advance booking is required.
• All our cabins fall into different categories (STANDARD – PREMIUM – LUXE – PLATINUM). In the event of force majeure, the establishment reserves the right to change the type of your accommodation booking to another type, whilst always remaining within the same category or upgrading to a higher one.
• Payment of the stipulated amount guarantees the booking, but never a specific unit. However, the establishment will endeavour to accommodate the guest’s preferences where possible.
• The rate includes:
  • Accommodation for 2 people in the selected category. Additional guests will be charged a seasonal supplement per adult and child. The maximum occupancy is as specified for the cabin category and must not be exceeded at any time.
  • Access to outdoor swimming pools (these may be closed depending on the time of year).
  • Kitchenware, towels and bed linen. The first change of towels will take place on the fourth day of your stay and thereafter every 3 days. Bed linen is changed every 7 days.
• The rate does not include: the spa, heated swimming pool, padel or tennis courts, mini-golf, or any other services not specified.
• The special long-stay rate cannot be booked via the website. Bookings must be made using the form, by calling +34 965 484 945 or by emailing reservas@alannia.com

ROOMS

GENERAL TERMS AND CONDITIONS

Applicable to: Alannia Salou

• Check-in/Check-out times: The accommodation will be available to the guest from 4.00 pm on the agreed day of arrival, and check-out must take place before 11.00 am. The room must be left in good condition.
• One pet is permitted in some rooms, provided it weighs no more than 10kg, subject to availability and quota.
• During the summer season, our half-board and/or full-board service will be buffet-style, with water and soft drinks included. Outside the summer season, the service will remain buffet-style, but the hotel reserves the right to serve a set menu when it deems necessary. The set menu will consist of a starter, main course, dessert and a non-alcoholic drink.
• Payment of the stipulated amount guarantees the booking, but never a specific room number. However, the establishment will always endeavour to accommodate guests’ preferences. Rooms are allocated at reception upon check-in.
• The rate includes:
  • Accommodation for 2 people in the selected room type. Additional guests will be charged a seasonal supplement per adult and child. The maximum occupancy is as specified for the room type and must not be exceeded at any time.
  • Access to outdoor swimming pools (these may be closed depending on the time of year).
• The rate does not include:
  • Spa or any other services not specified.
  • Security deposit: A credit card must be provided as security at check-in, and the hotel will place a hold of €100 to cover any breakages or damage caused by the guest during their stay. This amount will be automatically refunded at check-out.
  • Local taxes

PITCHES

GENERAL TERMS AND CONDITIONS

Applicable to: Alannia Costa Blanca, Alannia Guardamar, Alannia Costa Dorada, Alannia Els Prats, Alannia Neptuno and Alannia El Pinar.

• The booked pitch will be available to the guest from 13:00 on the agreed day of arrival.
• Check-out, in the case of Alannia Guardamar and Alannia Costa Blanca, must take place before 12.00 pm; for Alannia Els Prats and Alannia Costa Dorada, by 11.00 am; and for Alannia Neptuno and Alannia El Pinar, before 10.00 am. The pitch must be left empty, clean and in perfect condition. The guest will be responsible for any costs incurred in removing items or objects left behind on the pitch.
• At Alannia Els Prats, the maximum height permitted for vehicles entering the campsite is 3.40m
• The maximum occupancy per pitch is 6 people + 1 piece of camping equipment (caravan, motorhome, tent trailer or 2 tents)
• A maximum of 2 pets are permitted on the pitch, subject to availability. Please check the terms and conditions and supplements for each resort.
• A minimum distance of 50 cm must be maintained from the perimeter of your pitch, for safety reasons and to allow campsite staff to carry out maintenance work.
• Dog owners entering the premises must present proof at the entrance that their dog has a valid vaccination certificate and the required microchip. Failure to provide such proof will result in restricted access to the premises.
• Booking a pitch guarantees the booking of accommodation, but never a specific accommodation unit.
• The following are not included: access to the spa or heated swimming pool, tennis/padel courts, or any other services not specified by each resort.
• The members of the plot must register when finalising the contract. The stay is personal and non-transferable. No changes may be made to the registered guests during the contracted stay. Any additional family member registered on the plot will be subject to a special charge, which can be enquired about at Reception (the maximum number of registered guests per plot is 6), and must always be registered for the entire stay.
• At Alannia Costa Blanca, from 15 June to 15 September, some of our pitches will have a canopy. At our other resorts, we do not provide canopies.
• It is expressly forbidden for guests to install on the pitches any items that do not correspond to those intended for temporary, personal and customary use during a camping stay, or any items that may damage the establishment’s image as a tourist destination. Specifically, the following may not be installed on pitches: flooring, fences, sinks, awnings (other than those provided by the campsite), electrical appliances, swimming pools or any other item which, by virtue of being fixed in place, conveys an impression of permanence on the pitch, and their installation by the customer shall constitute sufficient grounds for the termination of the contract, regardless of its type, without any entitlement to compensation. Please enquire at reception on arrival regarding permitted items.
• Furthermore, the installation and use of portable swimming pools on the pitches is not permitted.
• Nor is the use of personal washing machines and tumble dryers permitted on pitches or in the toilet blocks, nor is hanging washing in unauthorised places (structures, lampposts or other campsite fixtures), nor is it permitted to tie ropes to trees; for this purpose, we offer clotheslines for hire (€15 deposit).
• When setting up your pitch, you must ensure there is sufficient space to accommodate your caravan, motorhome or tent and your registered vehicle. You are not permitted to park your vehicle outside the boundaries of your pitch, on public roads, on other pitches, or to use the external car park as your regular parking space.
• It is prohibited to have two accommodation units on the same pitch, even if one of them is a vehicle adapted for overnight stays that is used solely for transport.
• All items on your pitch must be secured to the ground, not to any campsite fixtures (such as structures or trees).
• It is at the campsite’s discretion to determine whether any items may be unsuitable as they could detract from the campsite’s image and appearance, and the campsite may require such items to be removed.
• Please note that, in accordance with the campsite’s internal regulations, it is strictly forbidden to transfer the right to camp to third parties (whether for financial consideration or not), as this right is personal and non-transferable. Should any breach of this rule be detected, the Management may evict the occupant and terminate the transferor’s accommodation contract.
• During long periods of absence, guests must switch off the electricity and turn off the water supply to their pitch in order to prevent any leaks or unnecessary consumption, thereby avoiding major problems on the premises. We advise against leaving perishable food in your own fridges or freezers whilst you are away; the campsite accepts no liability for any losses resulting from power cuts or circuit breakers tripping in your accommodation.
• We suggest that you lock your accommodation securely whilst you are away. We remind you that the campsite accepts no liability for any damage to or loss of your belongings resulting from theft, burglary, vandalism or any other cause.
• Always ensure that any combustible material is completely extinguished before placing it in any bin or container. The use of firewood is strictly prohibited. This is without prejudice to any prohibitions that may be imposed by higher authorities. Special caution is recommended in the event of adverse weather conditions (excessive wind, etc.), and the campsite may temporarily prohibit their use.
• It is compulsory to register your pet/dog on arrival by presenting its passport and health certificate. Pets must be supervised at all times, kept within the boundaries of the site and must be kept on a lead at all times whilst on the campsite. Owners of dogs considered to be of a potentially dangerous breed must comply with current regulations and ensure their dog wears a muzzle. Pets are not permitted in toilet facilities, sports areas, children’s play areas, the bar-restaurant or the supermarket.
• I declare that my registered pet complies with the relevant health regulations and I accept responsibility for supervising my pet (maximum 2 pets per pitch). It is compulsory to register your pet on arrival by presenting its passport and health certificate.
• You must ensure that your pet does not relieve itself outside the designated areas and, in any case, must always clean up after it.
• Dog breeds considered potentially dangerous must wear a muzzle (Akita Inu, American Staffordshire Terrier, Doberman, Argentine Mastiff, Brazilian Rottweiler, Pit Bull Terrier, Rottweiler and Staffordshire Bull Terrier, Perro de Presa Mallorquín, Perro de Presa Canario, Bullmastiff, Bull Terrier, Dogo de Burdeos, Tosa Inu, Neapolitan Mastiff.
• At Alannia Neptuno and Alannia El Pinar, dogs classified as level 1 or 2 dangerous breeds, or weighing more than 30kg, are not permitted.
• It is not permitted to feed animals other than your own.
• Discounts are always subject to the resort’s criteria
• The special long-stay rate cannot be booked via the website. Bookings must be made using the form, by calling +34 965 484 945 or by emailing reservas@alannia.com

SPECIFIC TERMS AND CONDITIONS

HOLIDAY PITCH

The rate includes:

• A pitch (depending on the category chosen) for 2 people. Any additional guests will be charged according to the applicable supplements.
• For the Alannia Guardamar, Alannia Costa Blanca and Alannia Els Prats resorts: Electricity, water, drainage and TV connection.
• At Alannia Costa Dorada: Electricity.

*Payment is due at the start of your stay

MONTHLY PITCH

Applicable only to the months of June, July and August.

Minimum stay of 30 nights and maximum of 90 nights. It is possible to extend the stay depending on the season or by renewing with another contract. Subject to availability and prior consultation.

• The rate includes:
  • Family unit (parents and children or a maximum of 4 people)
  • 1 pet
• The category of the plot will depend on the establishment where the booking is made.
  • Alannia Costa Blanca: 90m² Comfort plot. Located from Street 4 onwards.
  • Alannia Guardamar: 90m² pitch.
  • Alannia Els Prats: Standard plot (41m²–59m²) or Comfort plot (60m²–89m²) subject to availability.
  • Alannia Costa Dorada: Comfort plot (60m²) or Prestige plot (75m²), subject to availability.
• The rate does not include:
  • Electricity. Electricity will be charged at €0.40/kW. (Applicable only to the Alannia Costa Blanca and Alannia Guardamar resorts)
• Any additional family member registered on the pitch will be subject to a special monthly charge – please enquire at Reception (the maximum number of people registered per pitch is 6).
• Payment is to be made on arrival

WEEKEND PLOT

Minimum stay as determined by the resort.

This type of contract allows the camper to enjoy weekends, leaving their pitch set up during the week without having to dismantle it.

• The rate includes:
  • Family Unit (parents and children or a maximum of 4 people)
  • 1 pet
• The pitch category will depend on the resort where the booking is made.
  • Alannia Costa Blanca: 90m² Comfort pitch.
  • Alannia Guardamar: pitch up to 90m².
  • Alannia Els Prats: Standard plot (41m²–59m²) or Comfort plot (60m²–89m²) subject to availability.
  • Alannia Costa Dorada: Comfort plot (60m²) or Prestige plot (75m²), subject to availability.
• The rate does not include:
  • Electricity. Electricity will be charged at €0.40/kW (applicable only to the Alannia Costa Blanca and Alannia Guardamar resorts)
  • Gym and wellness
• Any additional family member registered on the pitch will be subject to a special monthly charge – please enquire at Reception (the maximum number of people registered per pitch is 6).

CAMPING CARD PITCH

The rate includes:

• Pitch (depending on category) for 2 people. An additional family member registered on the pitch will incur a special charge – please enquire when making your booking (the maximum number of people registered per pitch is 6).
• 1 pet.
• The pitch category will depend on the establishment where the booking is made:
  • Alannia Costa Blanca: 90m² comfort pitch, Zone B.
  • Alannia Guardamar: 90m² pitch
  • Alannia Els Prats: Standard plot (41m²–59m²) or Comfort plot (60m²–89m²) subject to availability
  • Alannia Costa Dorada: Comfort pitch (60m²)
• The rate does not include:
  • Electricity. Electricity will be charged at €0.40/kW.
• Payment is due on arrival

PRE-BOOKING FOR THE NEXT SEASON

To improve customer satisfaction, the Management offers you the option to make bookings for the following season before the final rates are published. This means that the rate used to calculate the booking is always provisional. The final rates and dates for the following season will be published on the website. For this reason, the final price and dates of your stay may be subject to change.

The final price of your stay will be calculated based on the rates published on the website.

CANCELLATION POLICY / SEASONAL CALENDARS

When making a booking, the customer will be quoted a rate in accordance with the cancellation conditions applicable to that booking.

There are three sets of conditions depending on the dates of your stay:

2026 Seasonal Calendar for cottages, rooms and pitches

* Seasons are subject to change at the establishment’s discretion, depending on availability and occupancy

1. FLEXIBLE CANCELLATION POLICY (Alannia Costa Blanca, Alannia Guardamar, Alannia Costa Dorada, Alannia Els Prats, Alannia Neptuno and Alannia El Pinar)

Under our flexible policy, there are 5 seasons depending on the dates of your booked stay.

FLEX (low season)

If you cancel or amend your booking less than 3 days before arrival, you will be charged for 1 night’s stay from the total booking amount. In the event of a no-show, you will be charged for 1 night’s stay.

In the case of special rates, such as long stays, monthly rates or weekends where a deposit has been charged, this will be retained to cover costs.

An initial deposit of 30% will be charged to confirm the booking.
14 days before check-in, an automatic charge of 20% will be made to bring the total to 50% of the full cost of the stay.
If the payment cannot be taken, you will be sent an email notification asking you to make the payment within the following 24 hours.
If payment is not made, the booking will be automatically cancelled.
A 100% refund will be issued if the booking is cancelled 30 days or more before arrival, calculated from the check-in time.
If the booking is cancelled between 29 and 15 days before arrival, the initial deposit of 30 per cent of the total booking amount will be retained by the company.
If you cancel or amend your booking less than 14 days before arrival, or fail to arrive, 50% of the cost of your stay will be retained by the company.
In the case of special rates, such as long stays, monthly rates or weekend stays, where a deposit has been charged, this will be retained to cover costs.

2. FLEXIBLE CANCELLATION POLICY (Alannia Salou)

Our flexible policy comprises two options:FLEX

S (low and mid season)

No deposit is required to make the booking

If you cancel or amend your booking less than 7 days before arrival, you will be charged 30% of the total booking amount. In the event of a no-show, 30% of the booking amount will be charged.

FLEX (high and special seasons)

An initial deposit of 30% will be charged to confirm the booking.
If you cancel or change your booking less than 7 days before arrival, the deposit will not be refunded and you will be charged an additional 20%.
In the event of a no-show, the same penalty will apply.