The purpose of this policy is to inform data subjects about the various processing operations carried out by this organisation through the website and which affect their personal data, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights.
1. IDENTIFICATION AND CONTACT DETAILS OF THE DATA CONTROLLER.
ALANNIA RESORTS S.L.U., domiciled at CALLE RÍO JÚCAR,1, 03006 ALICANTE, with N.I.F. B54439948, contact telephone number: 966726664 and e-mail lopd@alannia.com.
It is reported that the organisation acts as co-responsible for the purposes of the RGPD, together with the following entities:
ALANNIA SALOU, S.L, with NIF B42660894 and contact email lopd@alannia.com.
ALANNIA ELS PRATS, S.L. with NIF B43885151 and contact email lopd@alannia.com.
ALANNIA COSTA DORADA, S.L. with NIF B42701904 and contact email lopd@alannia.com.
SERVICIOS TURISTICOS MARJAL, S.L. with NIF B54439948 and contact email lopd@alannia.com.
DATA PROTECTION DELEGATE
SEGURIDAD Y PRIVACIDAD DE DATOS, SL, with contact telephone number 963 122 868 and e-mail infodpo@forlopd.es
2.PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA.
We will process the personal data provided in order to:
-To deal with requests, complaints and incidents sent through our contact channels incorporated in the website.
-Understand the behaviour of the surfer within the website in order to detect possible computer attacks on our website.
-To comply with the legal obligations that are directly applicable to us and regulate our activity.
-To protect and exercise our rights or respond to claims of any kind.
-Where appropriate, to send commercial communications relating to the goods or services that make up our activity and/or news or bulletins related to our sector. Your refusal to provide us with authorisation will imply the impossibility of sending you information from the entity.
-Where appropriate, to manage your participation in competitions and promotions carried out by the entity. Your refusal to provide us with authorisation will make it impossible for you to participate.
-Where appropriate, to send satisfaction and/or quality surveys. Your refusal to provide us with authorisation will make it impossible for us to evaluate the service provided.
-Manage your registration on the entity's web platform and generate a user name and password. Your refusal to provide us with authorisation will make it impossible for you to register on the platform.
CUSTOMERS
In addition to the purposes indicated in the section "users/web page users", we will process your personal data provided for the following purposes:
-Manage the commercial relationship.
-Manage payments for bookings made through the website and/or services you have contracted.
-To carry out administrative, accounting and tax formalities.
CANDIDATES FOR JOB OFFERS OR JOB APPLICANTS.
In addition to the purposes indicated in the section "users/users of the website", we will process your personal data provided for the following purposes:
-Manage your application in the selection process and inform you about it.
-If applicable, for the transfer of your data to entities associated with Alannia Resorts. If you do not authorise us, we will not be able to send you information about vacancies or selection processes of these entities.
3. LEGAL BASIS FOR PROCESSING
USERS/NAVIGATORS OF THE WEBSITE OF THE RESPONSIBLE PARTY
-In the consent you have given us to process your data for the purposes indicated. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
-To comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data.
-In our legitimate interest to protect our image, business and track record by preventing attacks on our website. In this case, the data subject may not refuse the processing of personal data, although he or she may exercise, where appropriate, the rights recognised in the "rights" section of this policy.
CUSTOMERS
Execution of a contract to which you are a party or application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
-In the consent you have given us to process your data for purposes unrelated to the development or execution of the existing contract. The refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
-To comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data.
-In our legitimate interest to protect our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of personal data, although he or she may exercise, where applicable, the rights recognised in the "rights" section of this policy.
CANDIDATES FOR JOB OFFERS OR JOB APPLICANTS
-In the consent you have given us to process your data for the purposes indicated. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
-To comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data.
-In our legitimate interest to protect our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of personal data, although he or she may exercise, where appropriate, the rights recognised in the "rights" section of this policy.
4. WEBSITE ADD-ONS AND TOOLS
Chat bot
The website has a chat bot channel to communicate with customer service. In order to initiate the conversation we will need your prior consent. However, please note that our provider has its own privacy policy, so we recommend that you review your settings on the service and read the privacy policy carefully. You can access it by clickinghere
Google reCAPTCHA
We use the Google reCAPTCHA service to detect, based on legitimate interest, whether the website is being used by bots, in order to protect the portal and prevent abusive and fraudulent practices, such as sending spam. You can access our provider's privacy policy by clicking here.
Google maps
We use Google Maps (API) in order to show you interactive maps directly on our website and to allow you to use its features. For this purpose, you should note that when you use the service, Google will collect and store information about your use. We inform you that the use of Google may involve International Data Transfers that are not based on an adequacy decision of the European Commission or the provision of adequate safeguards, and therefore do not have an adequate level of protection in accordance with the provisions of the GDPR. For all appropriate purposes, we inform you that this may entail certain risks for the protection of your personal data. Such risks may include the absence of an equivalent data protection supervisory authority and/or equivalent data protection principles and/or data subject protection rights. We therefore recommend that you carefully read our provider's privacy policy beforehand by clicking here.
Redsys
As part of our services, we use the Redsys payment gateway to process financial transactions and ensure that your payments are made securely and efficiently. We recommend that you first review the Redsys privacy policy to understand how they handle your personal information by clicking here.
5. DATA RETENTION TERMS OR CRITERIA
The personal data provided will be retained for as long as necessary to fulfil the purposes for which it was originally collected.
Once the data is no longer necessary for the processing in question, it will be kept duly blocked in order to, where appropriate, make it available to the competent Public Administrations and Bodies, Judges and Courts or the Public Prosecutor's Office, during the period of limitation of any actions that may arise from the relationship maintained with the client and/or the legally established retention periods.
In the event that you have provided us with your curriculum, we will keep your data for a maximum period of two years from the receipt of the same, at which time we will proceed to its deletion, unless you have proceeded to update your data or have authorised us to keep them for a longer period of conservation than indicated. For the appropriate purposes, we inform you that you may revoke your consent at any time.
Data blocking period:
-THECIVIL CODE. Between 1 and 5 years depending on the case, in accordance with the provisions of articles 1964.2 and 1968.2 of the aforementioned legal body.
-THECOMMERCIAL CODE. For 6 years, in accordance with the provisions of Article 30 of the aforementioned body of law. It applies to commercial information related to (invoices issued and received, receipts, corrective invoices, bank documents, etc.).
- THEGENERAL TAX LAW. For 4 years in accordance with the provisions of articles 66 to 70 of the aforementioned legal body. It applies to information related to tax obligations.
6. AUTOMATED DECISIONS AND PROFILING
The website does not make automated decisions nor does it create profiles.
7. TARGET ADDRESSED
For the duration of the processing of your personal data, the organisation may transfer your data to the following recipients:
-Judges and Courts.
-State Security Forces and Corps.
-Other competent public authorities or bodies, when the data controller is legally obliged to provide the personal data.
-Banks and Financial Institutions.
-Your data will be shared with the following companies according to the consents to which you have consented on the website for the sending of commercial communications:
ALANNIA SALOU, S.L, with NIF B42660894.
ALANNIA ELS PRATS, S.L. with NIF B43885151
ALANNIA COSTA DORADA, S.L. with NIF B42701904
ALANNIA RESORTS S.L.U. with NIF B54439948
8. INTERNATIONAL DATA TRANSFERS
The organisation does not carry out any International Data Transfer. Should it subsequently become necessary to carry out international data transfers, the degree of protection of the destination country will be verified and the guarantees required by the regulations will be adopted.
9. SOCIAL NETWORKS
In order to make you a participant in our activity, and so that you can keep up to date with our news, we inform you that ALANNIA RESORTS S.L.U has created a profile on Social Networks.
All users have the opportunity to join our social networks or groups. However, you should bear in mind that, unless we request your data directly (for example, through marketing actions, competitions, promotions, or any other valid form), your data will belong to the corresponding Social Network, so we recommend that you carefully read its conditions of use and privacy policies, as well as, make sure to configure your preferences regarding the processing of data.
Below, we detail the link to the privacy policy of the different Social Networks in which we are present, so that you can access at all times to the privacy policies and configure your profile to ensure your privacy:
Facebook: https://es-es.facebook.com/pri...;
Instagram: https://privacycenter.instagra...;
TikTok: https://www.tiktok.com/legal/p...;
Pinterest: https://policy.pinterest.com/e....
10. RIGHTS
Data subjects may request further information about the processing of their personal data and may at any time, free of charge, exercise their rights of access, rectification and erasure, as well as request that the processing of their personal data be restricted, object to such processing, request the portability of such data (where technically possible) or withdraw the consent given and, where applicable, not to be subject to a decision based solely on automated processing, including profiling.
To do so, you may use the forms provided by the organisation, or send a letter to the postal address or e-mail address referred to in the heading. For the appropriate purposes, we inform you that you may be asked for your ID card or any other similar document, in order to prove your identity, provided that this cannot be done by other less intrusive means.
In the event that you feel that your rights concerning the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the competent Data Protection Supervisory Authority (Spanish Data Protection Agency), through its website www.aepd.es.
In compliance with the provisions of Article 21 of Law 34/2002 of services of the information society and electronic commerce, if you do not wish to receive more information about our services, you can unsubscribe by sending an email to the address lopd@alannia.com, with subject "UNSUBSCRIBE"
11. VERACITY OF THE DATA
The interested party guarantees that the data provided are true, accurate, complete and up to date, and undertakes to inform of any change in the data provided, through the channels provided for this purpose and indicated in point one of this policy.
The user will be responsible for any damage or harm, both direct and indirect, that may be caused as a result of non-compliance with this obligation.
In the event that the user provides data of third parties, he/she declares that he/she has the consent of the interested parties and undertakes to provide them with the information contained in this clause, exempting the organisation from any liability arising from failure to comply with this obligation.
12. MODIFICATIONS AND UPDATING
This privacy policy may be modified/updated in accordance with the established legal requirements or in order to adapt said policy to the instructions issued by the Spanish Data Protection Agency, or as a result of changes to our website. For this reason, we advise users to periodically visit our Privacy Policy.
If you have any doubts about this policy, you can contact ALANNIA RESORTS,
S.L. through the forms provided by the organisation, or by writing to the postal address or e-mail address referred to in the heading.
Last revised 27 March 2026
